We understand that sometimes returns are necessary, and we want the process to feel simple and stress-free. If something isn’t quite right, we’re here to help.
Eligible Return Items
To qualify for a return, items must be:
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Unused, unopened, and in their original packaging
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Returned within thirty (30) days of delivery
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Free from signs of use, alteration, or damage
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Received incorrectly or damaged upon arrival
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Affected by a lost shipment issue covered within our policy terms
To start a return, please contact us at support@kardeme.com.
If your return is approved, we’ll provide a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return authorization will not be accepted.
Non-Returnable Items
Due to hygiene and product safety standards, we cannot accept returns on opened or used beauty products.
Sale items, gift cards, and final sale items are also non-returnable.
Exchanges
The quickest way to receive a different item is to place a new order after your return has been approved.
Refunds
Once your return is received and inspected, we’ll notify you regarding the status of your refund. If approved, refunds will be issued to your original payment method within ten (10) business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at support@kardeme.com.